Helpdesk & Contract Management in London
Centralised helpdesk, planned maintenance scheduling, contractor coordination, and compliance tracking for facilities teams.
What Is Helpdesk & Contract Management?
A facilities helpdesk is the single point of contact for all reactive and planned maintenance requests across your building or portfolio. Servoro provides dedicated helpdesk operatives who log, triage, and track every job from initial request through to completion. We coordinate subcontractors, schedule planned preventive maintenance, manage compliance paperwork, and provide monthly reporting on SLA performance. Whether you need a standalone helpdesk or full contract management across multiple sites, we tailor the service to your operational requirements. Our systems integrate with your existing FM software or we provide our own job-tracking platform.
What's Included
- Centralised helpdesk for reactive and planned jobs
- Contractor coordination and management
- Planned preventive maintenance scheduling
- Compliance tracking and documentation
- Monthly SLA performance reporting
- Job-tracking platform access
How It Works
Discovery
We review your current FM setup, contractor relationships, compliance requirements, and pain points.
System Setup
We configure job logging, SLA targets, escalation procedures, and reporting templates for your portfolio.
Go-Live
The helpdesk goes live with trained operatives handling calls, emails, and job allocation from day one.
Continuous Improvement
Monthly reviews of SLA performance, contractor benchmarking, and process refinements to drive efficiency.
What You Can Expect
Single Point of Contact
One number, one team. Every job is logged, tracked, and closed with full audit trails.
Contractor Management
We manage your supply chain — sourcing, onboarding, performance reviews, and compliance checks.
PPM Scheduling
Planned preventive maintenance calendars ensure statutory and regulatory tasks are never missed.
Compliance Tracking
All certificates, permits, and inspection records stored centrally and flagged before expiry.
Portfolio Reporting
Consolidated reporting across multiple sites so you can see performance at a glance.
Why Choose Servoro for Helpdesk & Contract Management
FM Expertise
Our team understands facilities management operations, terminology, and compliance requirements.
Scalable
From a single building to a national portfolio — the service scales to match your needs.
Technology Led
Modern job-tracking platform with real-time visibility for your team and stakeholders.
Integrated Services
Combine helpdesk with our cleaning, security, and maintenance services for a complete FM solution.
Trusted Across Industries
Corporate Offices
High-traffic reception and meeting room areas need constant attention.
Scheduled touchpoint cleaning throughout the day, not just overnight.
Healthcare
Infection control standards leave zero margin for error.
Compliant cleaning with documented procedures and audit trails.
Residential Property
Communal areas, turnovers, and tenant complaints require consistent standards.
Scheduled communal cleans and rapid-response turnaround services.
Government & Public Sector
Security clearances and procurement compliance are non-negotiable.
Vetted staff, full compliance documentation, and public sector experience.
Helpdesk & Contract Management Across London
Dedicated teams in every major business district.
Related Services
Frequently Asked Questions
What FM software do you use?
We can work with your existing CAFM system or provide our own cloud-based job-tracking platform. We integrate with most major FM software providers.
Can you manage our existing contractors?
Yes. We take over coordination of your existing supply chain, handling call-outs, scheduling, and performance management on your behalf.
Do you handle out-of-hours emergencies?
Yes. We provide 24/7 helpdesk cover with defined escalation procedures for emergencies including flooding, security breaches, and building failures.
How do you track compliance?
All statutory and regulatory tasks are logged in our system with expiry alerts. We flag upcoming deadlines and provide compliance dashboards for your review.
Get a Free Helpdesk & Contract Management Quote
Tell us about your requirements and we'll provide a no-obligation quote within 24 hours.